Outlet Manager

Key Responsibilities:

1. Operational Management:

• Oversee day-to-day operations of the restaurant, ensuring smooth coordination between Rangoon Tea House and The Reading Room.

• Uphold the high standards of Rangoon Tea House, reflecting a brand with a 10-year legacy in Myanmar with upscale tea shop cuisine.

• Ensure the Reading Room feels like an extension of a guest’s living room, providing A+ service, quality, and flexibility with VIP requests.

2. Customer Service and Experience:

• Create a warm, inviting, and home-like environment that resonates with Burmese and Thai guests, as well as expats with ties to Myanmar.

• Engage with high-value guests personally to make them feel valued and at home, strengthening customer loyalty. • Implement initiatives that encourage guests to embrace the brand as a lifestyle, with repeat visits driven by comfort, nostalgia, and a sense of belonging.

3. Sales and Financial Performance:

• Set and exceed monthly sales targets across the restaurant and bar, with a particular focus on driving revenue through the whiskey locker membership program.

• Actively promote the whiskey locker program to high-net-worth individuals, positioning it as an exclusive membership that enhances ease, flexibility, and prestige in dining out.

• Develop promotions and loyalty initiatives that encourage guests to spend more on food, drinks, and exclusive Rangoon Tea House merchandise.

• Monitor revenue, manage inventory, and control costs to optimize profitability.

• Analyze sales trends and customer preferences to adapt menu offerings, pricing, and promotions.

4. Membership Program:

• Personally manage the high-value whiskey locker program, targeting affluent Thai, Burmese, and expat clients with a tailored approach. November 2024 update Rangoon Tea House (Thailand) Co., Ltd.

• Build a strong, service-oriented relationship with members, responding to requests with VIP-level flexibility to enhance their membership experience.

• Curate member-exclusive events, tastings, and privileges, positioning membership as a lifestyle choice and status symbol.

• Track and report on KPIs related to the program, including new memberships, renewals, and an increase in member spend per visit.

5. Brand Development and Customer Loyalty:

• Drive brand recognition, encouraging guests to see Rangoon Tea House as a lifestyle choice encompassing food, drink, and merchandise.

• Implement strategies to increase visits by connecting with guests’ nostalgia and affinity for Myanmar’s tea shop culture.

• Develop promotional programs, loyalty rewards, and customer engagement activities that inspire a deep connection to the brand.

6. Team Leadership and Development:

• Hire, train, and motivate a team that understands and embodies the brand’s culture, delivering personalized and attentive service.

• Conduct regular performance evaluations and provide feedback, identifying opportunities for growth and development.

• Create a positive, collaborative workplace where team members can thrive and are encouraged to build long-term relationships with guests.

7. Compliance and Safety:

• Ensure that all activities comply with health, safety, and hygiene standards across both spaces.

• Conduct regular inspections to maintain food quality and safety standards and manage proper alcohol handling procedures.

• Maintain brand standards and enforce compliance in all service and bar operations.

• Regularly inspect the premises and facilities to ensure they meet all quality and safety standards of the Company and Landlord.

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